Refund policy

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, uninstalled, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at sam.info.blaha@gmail.com. Please note that returns must be approved before being sent back and will need to be mailed to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. A 50% restocking fee will be applied to all approved returns unless the item arrived damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sam.info.blaha@gmail.com.

Damages and issues  
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. To help us evaluate the issue and make it right, please include your order number and photos of the problem. If your item arrived damaged, defective, or incorrect, we will work with you on a replacement or refund at no additional cost.

Exceptions / non-returnable items  
Because many Null Golf products are custom, made-to-order, or small-batch, we do not accept returns on used items, installed items, custom products, personalized products, sale items, or gift cards.

All digital products are final sale and are non-refundable.

We also do not accept returns for items that are not in their original condition and packaging.

If you have questions about your specific item before ordering, please contact us at sam.info.blaha@gmail.com.

Exchanges  
The fastest way to get the item you want is to request an approved return for an eligible unused item, and once the return is accepted, place a separate order for the new item.

European Union 14 day cooling off period  
If the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, except for items that are exempt under applicable law, including certain custom, personalized, or digital goods once access or download has begun where permitted by law. To be eligible, your item must still be unused, uninstalled, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds  
We will notify you once we’ve received and inspected your return and let you know if your refund was approved. If approved, your refund will be issued to your original payment method within 10 business days, less the 50% restocking fee and any applicable shipping charges unless the item arrived damaged, defective, or incorrect. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at sam.info.blaha@gmail.com.